Job Description

Accountable for;

• Coordinate and provide technical ongoing support to bioMérieux systems and reagents : configurations, connections, training on customer site.
• Answer internal and external customer/distributor inquiries according to established standards and ensure documentation in local system, consulting as appropriate with Application Specialists, System Engineers, Management, Global Customer
• Support and Customer Complaint Management Center
• Provide consistent follow up of the Installed Base to ensure customer satisfaction, consumption and meet minimum key performance indicators.
• Participate in revenue generation initiatives through promotion of value added products and services, while developing and strengthening products knowledge
• Organize or participate in the customers meeting, evaluate and report the results; by working closely with all the supporting persons including sales team.
• Perform on call duties as needed to provide the 24-hour support to customers.

Qualifications

• Bachelors or Master Degree (preferred) in life science field, Clinical Microbiology, Clinical Biochemistry, Bioengineering or Molecular Biology
• Minimum 2 years working experiences in hospital laboratory or technical support and troubleshooting experience in the medical device company, Microbiology experience is preferred.
• Demonstrate teaching, training skills.
• Proficient in Windows OS, MS Office programs
• Ability to develop interpersonal and communication skills, both written and oral
• Proficient in applying the established Customer Service Standards
• Good team player and taking the ownership of the job responsibility
• Advanced level of English and Turkish.